• Can you give information on the design and implementation of your IQ Assistants?

• What browsers are supported?
• What languages are supported?
• What file types are supported for file uploads?
• How long do I have before I am logged out of the portal if I am inactive during my session?
• Why did I not receive the Password Reset email?
• How can I enable customers to add an event to their calendar?

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• How do I delete, archive, or resume a campaign?
• How do I view recent activity on a campaign?
• How are campaigns recommended?
• How do I run my own campaign?
• What are the statuses of a campaign?
• Why can't I personalize certain sections of my syndicated mailing?

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• How many people can be on a contact list?
• How do I view bounces and unsubscribes from email campaigns?
• What is an acceptable number of complaints, bounces and unsubscribes?
• What is the difference between Opt-In and Double Opt-In?
• How do I un-archive a contact list?
• What happens when a contact unsubscribes, are they unsubscribed to all lists?

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• How do I authenticate my From email address?
• How do I add an unsubscribe link to any of my own mailings I have created?
• How are open rates calculated?
• What is a SPAM trap?
• What is a SPAM complaint?
• What is the Anti-Spam law?

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• How do I re-authenticate my social media account?
• How do I re-authenticate my social media account when I receive an email?
• How do I know if I'm an Admin for my company's LinkedIn page?
• How do I know if I'm an Administrator for my company's Facebook page?
• Why is LinkedIn rejecting my social post?
• Why are the links in my social posts shortened?

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• How do I find collateral that can be downloaded?
• How can I personalize my collateral content?
• How do I delete Collateral?
• What are Collateral Programs?
• What file types are supported with file uploads?

• How do I improve the look of the web plugins on my website?
• What do the web plugin analytics tell me?
• Can I deep link to a microsite?
• Do I need to remove my web plugin when my portal subscription expires?

• What is a Lead?
• How does tele-qualification work?
• Why am I not receiving lead notification emails?
• How are leads synchronized with my CRM?
• How do I see how a Contact has generated Leads?
• Are deactivated leads added to the suppression list?

• Why should I connect my CRM to the partner portal
• How do I integrate my portal with my CRM?
• When are leads synchronized with my CRM?
• How do I reformat my Deltek Vision CRM export?
• Are leads or contacts pushed to my CRM?
• Why are my leads not available in my CRM?

• How do I include or exclude a company in my reports?
• What is the minimum number of opens for an email to be presented in the Email Summary?
• How do I know who is visiting my site?
• Will I receive a daily sales / marketing report?
• How can I see who has opened or clicked through my emails?
• Where can I find a dashboard for all of my marketing data?

See all 7 articles

• How can I manage my system email notifications?
• Can I manage my own settings?