Email Marketing best practices and standards require partners to demonstrate they understand consumer privacy guidelines dictated by Internet Service Providers (ISPs) and Email Service Providers (ESPs). Unmanaged email communities place the platform, our ESP, and partners at risk for blacklisting from ISPs. Blacklisting is an ISP-initiated complete suspension of email traffic from a sending IP owned by our ESP. These IPs are volume-limited and a loss of IP is detrimental to all parties involved and represents a lost percentage of overall possible email volume bandwidth provided to us by our ESP. It is rare for an ESP to negotiate a reversal of an ISP IP blacklist. Therefore, managing partners in tiers is the safest way to check partner sender reputation health as they build email capacity.
Tiers Explained
Partners can move to the next service tier, and number of mailing credits, by establishing a healthy sender reputation within their current tier. This starts at Tier 1. User Admins can initiate a formal review with Support through the mailing credits interface in the partner portal ( > Settings > Mailing Credits) and upgrade to the next service tier upon successful demonstration of low bounce rate, low unsubscribes and no SPAM complaints using 50% of current email tier capacity. At any time, Partners can lose access to earned tiers up to and including permanent suspension from email service if sender reputation is damaged by negative email results tracked by sender reputation.
Email Service Tiers
| Email Tier | Per Mailing | Monthly Capacity |
| Tier 1 | 2,500 | 2,500 |
| Tier 2 | 2,500 | 5,000 |
| Tier 3 | 5,000 | 10,000 |
| Tier 4 | 5,000 | 20,000 |
| Tier 5 | 10,000 | 30,000 |
| Tier 6 | 10,000 | 40,000 |
| Tier 7 | 20,000 | 50,000 |
| Tier 8 | negotiable | negotiable |
Example of a Partner Leveling Up
Mailing 1: at least 1250 emails (50% of Tier 1 allocation of 2500) sent in the current month used for baseline reputation. If threshold requirements are met, the partner can request and receive an additional 2500 emails (Tier 2).
Mailing 2: at least 2500 total emails (50% of Tier 2 allocation of 5000) used for reputation measurement. If threshold requirements are met, the partner will receive an additional 5000 emails (Tier 3).
Mailing 3: at least 5000 total emails (50% of Tier 3 allocation of 10,000) used for reputation measurement. If threshold requirements are met, the partner will receive an additional 10,000 emails (Tier 4).
Additional tiers are available to those partners meeting the criteria for Tier 4 - 20,000 and beyond.
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