What happens to my workflow if I run out of email credits?

Note: Administrative permission is required to access the portal Settings. For more information, contact your supplier point of contact.

Overview

A mailing credit represents the ability to send a single email to an email address. 2500 email credits will service 2500 email recipients. 

If a partner has a workflow that generates emails and they run out of email credits, the email workflow is paused. The partner is notified via email that the workflow has been automatically paused because of the lack of email credits.

If you're the partner administrator, you can manage Mailing Credits in > Settings > Mailing Credits. You can see your monthly Mailing Credit Limit details and the bounce rate at the top of the page. You may request additional credits if you meet eligibility requirements, or wait until additional credits are refreshed at the beginning of each month.

Note: The workflow does not resume until the partner has additional email credits and starts the workflow again.

For more information, see Mailing Credits.

How emails are counted

• One email credit equals one email target recipient.
• Partners receive email credits at the beginning of every month.
• Partner base credit capacity will reset and replenish up to your authorized service tier at the beginning of each month.
• An email TEST does not count against your partner credits.
• Opt-in Authorization emails count against your partner credits. You are responsible for negative sender reputation results from these emails.

Current mailing limits explained

The Current Mailing Limits area of the settings page shows the partner's system generated email credits allotted per month.

• Monthly Limit: The number of email credits allotted per month.
• Sent: The number of individual emails that have been sent out month-to-date. Opt-in Authorization emails are considered as part of the Sent email count.
• Remaining: The number of emails available to send out month-to-date.
• Per Mailing Limit: The number of emails the partner is allowed to send out in one mailing.
• Bounce Rate: This bounce rate indicates the percentage of times this month your emails have failed to reach their destination successfully. A monthly bounce rate lower than 8% will qualify for increased mailing limits.

Requesting a limit increase

You may request additional credits if you meet basic eligibility requirements:

• You must use at least 50% of your current limit to request an increase.
• Your bounce rate must be less than 8% to request an increase.

If you meet these two qualifications, you can click Request Review in Settings > Mailing Credits. The request is sent directly to our support team. You will see a confirmation that the email was sent on the Mailing Credits Setting screen.

The support team will then review your recent mailing history and determine if you are eligible for a mailing credit increase. Normally, our agents respond within 2 business days.

You will find guidelines provided on the Email Sender Reputation Best Practice page defining how your sender reputation as well as what you can do to improve your sender reputation if your recent spending history is outside of our thresholds.