Canceling an Activity or Provider Order

If you have requested a provider service, you can still cancel the order as long as the activity has not started in the portal. You can cancel it provided it is still at one of the initial processing stages. For more information, see Provider Order Status Descriptions.

To cancel a provider order, follow these steps:

1. Navigate to your My Orders page (note: the location and the name of the page may be different)
2. Click View Order next to the order you want to update.
3. Click Order Details.
4. Click Change Status > Cancel Order. This option is not available if the order has already been started.

You will receive notification that the order is canceled.