Status of Provider Orders

Provider orders are assigned a status based on what you and the provider are doing at the moment.

An order can be at one of these statuses:

Pending Quotes

Submitted by partner and waiting for applicable providers to submit quotes. The order can be canceled.

Pending Approval

An order submitted by the partner and is waiting to be approved or rejected. The order does not require quotes from providers. The order can be canceled.

Approved

A quote submitted by the partner that is approved and the order sent to the provider. This is the first status at which the provider is aware of the order by the partner. Notifications are sent to the partner, provider, and others specifically requested. The order can be canceled.

Denied

Denied by the provider.

Not Started by Provider

Accepted by the provider but no work has begun on the order. The order can be canceled.

In Progress

The provider has started working on the order and will notify the partner if they need to take action. The order can't be canceled.

Waiting for Partner

The provider is waiting for you to provide information so they can proceed. The order can't be canceled.

Scheduled

The provider has finished work on this order and has scheduled its execution. The order can't be canceled.

Executing

The order is being executed and stats are being collected. The order can't be canceled.

Completed

The provider has finished the job. The order can't be canceled.

Cancelled

The order has been cancelled by the partner or the provider. This can be for any reason, for example:

• The partner decided not to accept the quote from the provider. 
• The provider decided not to participate in the quoting process.
• The service is no longer required by the partner.

Archived

Work is complete, or the order is canceled, and the provider wants to complete their records and move the order from their Manage Orders view. The order can't be canceled.