Changing the Status of a Provider Order

Your only option for manually changing the status of a live order is to cancel it. You can only do this if the order hasn't been started.

You can change the status of an order to Cancelled if it is in any of these states:

• Draft
• Pending Quotes
• Pending Approval
• Approved
• Not Started by Provider

All other status changes are done automatically when you or the provider complete certain steps for the order.

1. Navigate to your My Orders page (note: the location and the name of the page may be different)
2. Click View Order next to the order you want to update.
3. In the Activity Dashboard tab, click the Change Status button and choose Cancel Order.