Communicating with a Provider about an Order

Whilst status updates give a general idea of what's happening with an order, you may need to provide other information or updates to help it progress. You can have a two way conversation with the provider by using in-order comments.

1. Navigate to your My Orders page (note: the location and the name of the page may be different)
2. Click View Order next to the order you want to update.
3. In the Activity Dashboard tab, click Add a comment to post a comment for your provider contact. You can add a note or upload a file (max size 5MB) to the order.
4. Click Save Comment. The comment is posted to the order.

The provider (and, sometimes, your supplier) can also post comments here, such as invoices, receipts, or status updates. If the provider posts a comment, you will be notified via email. The whole communication thread is maintained in the Comments section.