Connecting Social Media Accounts

Social Media accounts can be connected for shared or non-shared access. A user can connect any account for which they have credentials, and that can be their own personal account or their organization's account.

Access to a social media account by other users in the organization depends on the role of the user that connected it:

• Administrators - have two options for connecting accounts:

  • Shared access (known as Company access in the portal) - a user with the Admin role in the partner account must connect an account for it to be available for use by all users in the organization that have access to social media.

    If connecting a company (shared) account, an Admin user can choose to post to a specific page. 

  • Non-shared access (known as Personal access in the portal) - a user with the Admin role in the partner account can connect an account for non-shared access, where only that user can use it.

  Admins will be able to filter by Company Posts (shared) or Your Posts (non-shared) when browsing for posts.

• Non-Administrators - Users that have access to social media, but do not have the Admin role in the partner account, can connect an account for non-shared access, which only they can use.

For more information, see Social Media Settings.

For information about managing social media content, see Manage Social Media Posts.