Status of Provider Orders (Providers)

Provider orders are assigned a status based on what you and the provider are doing at the moment.

Statuses that may be applied to provider orders are as follows:

Pending Quotes

Submitted by partners and available for applicable providers to submit quotes for the FSA. The order can be canceled in this status.

Pending Approval

An order submitted by the partner and is waiting to be approved or rejected. The order does not require requesting quotes from the provider . The order can be canceled in this status.

Approved

A quote submitted by the partner that is approved. This is the first status where the provider is aware of the order by the partner. Notifications are sent to partners, providers, and others as specifically requested. The order can be canceled in this status.

Not Started

The status is considered Not Started when the order has been approved but not yet executed by the provider. You will receive a notification when work begins. The order can be canceled in this status. The order cannot be canceled in this status.

In Progress

The provider has started working on your order and will notify you if you need to take action. The order cannot be canceled in this status.

Waiting for Partner

The provider is not working on the project but is waiting for you to provide information so they can complete the work. The order cannot be canceled in this status.

Scheduled

The provider has completed all work on this order and has scheduled it execution. The order cannot be canceled in this status.

Executing

Your order activity is currently executing and collecting stats. The order cannot be canceled in this status.

Complete

The status the provider sets on an order to indicate they have finished work. The order cannot be canceled in this status.

Cancelled

Both the partner and provider have an opportunity to cancel the order. The partner may decide not to accept the quote from the provider. The provider may decide not to participate in the quoting process. Either party may decide to cancel for various reasons.

Archived

The provider archives the order after it is completed or canceled. Archiving the order removes it from the Manage Orders view. The order cannot be canceled in this status.